Safe and Reliable Return 2025
Fecha de entrada en vigor: 2025
Devolución Segura y Confiable 2025. Gracias por confiar en INDIGENOUS TRAVELS & TOURS. Nos comprometemos a ofrecer servicios de alta calidad y experiencias únicas. Por favor, lee atentamente nuestra política de reembolsos y devoluciones para conocer tus derechos y nuestras obligaciones.
Tours and Travel Services
Once a tour or package has been confirmed and payment has been made, cancellations will be governed by the following terms:
Cancellations by the client
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Up to 15 days before the service date: 100% refund* (less administrative fees and non-refundable third-party fees). Secure and Reliable Return 2025
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Between 14 and 7 days before: 50% refund (less administrative fees and non-refundable third-party fees). Secure and Reliable Return 2025
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Less than 7 days or no-show: No refund.
Cancellations by the company
If we cancel a service due to weather conditions, operational issues, or insufficient group, the following will be offered:
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Full refund, or
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Rescheduling of service, or
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Credit voucher valid for future use.
2. Products (Souvenirs, Clothing, etc.)
If you purchased physical products (online or in person), you can return eligible items within 14 days of receiving your order. Safe and Secure Returns 2025
Requirements for return:
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The item must be unworn, unwashed, and in its original packaging.
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Proof of purchase (receipt or confirmation) is required.
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Perishable, personalized, or sale items are non-refundable.
Return process:
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Write to us at indigenoustravels2025@gmail.com to start the process. Safe and Reliable Return 2025
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The customer assumes the cost of return shipping, unless the product is damaged or incorrect.
3. Refund Processing
Once the cancellation or refund has been approved:
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The refund will be issued via the same payment method within 5 to 10 business days. Secure and Reliable Return 2025
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If your refund is delayed, please contact your bank first. If the problem persists, please email us at indigenoustravels2025@gmail.com. Secure and Reliable Refund 2025
4. Exceptions and Force Majeure
No refunds will be given for reasons beyond our control (natural disasters, strikes, border closures, etc.) unless otherwise stated.
5. Contact us
Have questions? Write or call us:
https://indigenoustravels.com/terminos-y-condiciones
https://indigenoustravels.com/contacto
📧 Mail: indigenoustravels2025@gmail.com
📞 Teléfono: +1 829 639 9942
🌐 Sitio web: https://indigenoustravels.com
At INDIGENOUS TRAVELS & TOURS, we deeply value the trust our clients place in us as their travel and experience agency in the Dominican Republic. Therefore, beyond a simple refund policy, we promote a philosophy of responsible, empathetic, and solution-oriented service. We know that traveling involves planning, excitement, and emotional and financial investment. We also understand that personal or external circumstances can change unexpectedly, affecting established plans. Our team is trained to handle each request in a personalized manner, providing viable options that respect both the client's investment and the sustainability of our logistical and community operations.
Our company works closely with local communities, certified guides, small producers, partner hotels, and responsible transportation providers. Each excursion, tour, or activity booked represents a direct commitment to the people who depend on the timely delivery of these services. Therefore, we ask our clients to inform us as far in advance as possible if they need to cancel or modify a reservation. This way, we can reorganize resources, avoid losses for our local partners, and offer solutions such as credits, rescheduling, or equivalent alternatives of equal tourist and cultural value.
Additionally, we encourage all visitors to carefully read the details of each activity before confirming their purchase. Some excursions have specific physical requirements, age restrictions, safety regulations, or special policies during peak seasons. These considerations are clearly indicated on each product or itinerary listing. If you have any questions, our customer service team is available to provide personalized guidance via WhatsApp, email, or phone.
Finally, we reaffirm our commitment to transparency, equity, and fair treatment. All of our policies are designed to balance the rights of our users with the commitments we make to our supplier network, always within the framework of Dominican law and the principles of ethical and sustainable tourism. Thank you for choosing us as part of your trip.